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Last updated: March 2026
We collect information you provide directly, such as your name, email address, phone number, and preferences when you create an account, book a PG, or contact us. We also collect usage data including pages visited, search queries, and device information to improve our services.
We use your information to provide and improve our services, match you with suitable PG accommodations, process bookings, send relevant notifications, and communicate with you about your account and our services.
We share your contact information with PG owners only when you express interest in their listing. We do not sell your personal information to third parties. We may share aggregated, anonymized data for analytics purposes.
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser.
We use the following third-party services to operate StayNest:
We only share the minimum information necessary for these services to function and encourage you to review their respective privacy policies.
We retain your personal information for as long as your account is active or as needed to provide our services. Specific retention periods are as follows:
You can delete your account at any time by using the account deletion feature in your account settings, which calls our deletion endpoint at /api/users/me/delete. When you delete your account, we will: anonymize your personally identifiable information (name, email, phone number, and avatar are replaced with placeholder values), mark your account as deleted, and clear your authentication session. Financial records such as payments, rent bills, and receipts are retained for regulatory compliance but are no longer linked to your identity.
To ensure the safety of our community, we may collect identity documents for Know Your Customer (KYC) verification. Here is how we handle your KYC data:
You have the right to access, update, or delete your personal information at any time. You can also opt out of marketing communications. Contact us at privacy@staynest.in for any privacy-related requests.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
In accordance with applicable data protection regulations, we have appointed a Grievance Officer to address your concerns regarding the processing of your personal information:
The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 30 days of receipt.
If you have questions about this privacy policy, please contact us at privacy@staynest.in.